Total Telesales

Dates available upon request

 

Key Topics

 

  • Communication on the telephone 
  • The five types of sales call 
  • Setting objectives 
  • Making the most of incoming orders and enquiries
  • Overcoming ‘the complaint’ damage 
  • Where to get leads 
  • Setting objectives 
  • Getting past ‘the gatekeeper’ 
  • Selling to the right person
  • Helping cold calls get warmer 
  • Appropriate questioning skills 
  • Matching benefits to the needs 
  • Effectively quoting prices 
  • Overcoming objections and achieving the Win:Win situation 
  • Getting ‘the buying signal’ 
  • How & when to close
  • Price: £275.00
  • Duration: 1 Day
  • Start Time: 9.30am
  • End Time: 4.30pm

Dates available upon request.