Dealing Effectivelty with Difficult & Aggressive People

Dates available upon request

 

Key Topics

  

  • Recognising potential aggression         

  • The causes of frustration and stress                       

  • The three classic types of aggression

  • Developing personal strategies for dealing with difficult and aggressive people

  • The effective reading of body language and non-verbal communication

  • Advanced communication skills (pacing and leading)

  • Successfully building rapport

  • Advanced listening skills              

  • Making assertiveness work

  • Exercises
  • Price: £275.00
  • Duration: 1 Day
  • Start Time: 9.30am
  • End Time: 4.30pm

Dates available upon request.