Customer Care

Dates available upon request

 

The Golden Rules of Customer Care

 

Key Topics

 

 

  • Why customers matter

  • Creating the right impression

  • The art of communication

  • Finding out what the customer wants

  • Living up to expectation

     

    Telephone

     

  • Verbal communication

  • Dealing with complaints

  • Taking messages accurately

  • Transferring calls

  • Effective listening

     

     

    Face to Face

     

  • Visual communication

  • Using body language

  • Price: £275.00
  • Duration: 1 Day
  • Start Time: 9.30am
  • End Time: 4.30pm

Dates available upon request.