Business Telephone Techniques

Dates available upon request

 

Key Topics

  

  • Communicating on the telephone
  • How to sound confident

  • Accuracy over the telephone

  • Creating the right image

  • Dealing with complaints

  • Customer care

  • Finding out what the caller wants

  • Features and benefits

  • Overcoming objections

  • Listening skills - Film: `The Power & The Peril’ (Video Arts)

  • Price: £275.00
  • Duration: 1 Day
  • Start Time: 9.30am
  • End Time: 4.30pm

Dates available upon request.